We believe in full service years after sales, even years after the original warranty has expired. It's of critical importance to us for you, our customer, to realize that you are never alone.
To that effect, we offer a 5 (five) year warranty on our filters. It's a no quibble warranty – we designed it and built it to work, no buts, no ifs, no maybes. So long as you adhere to a few simple rules, if it doesn't work, that's our problem.
If we do not have an authorized service center near you, we will undertake all servicing directly at the factory. This means that no matter where in the world you may be, so long as you can send it to us, you have no cause to worry.
As ever, life is a little more complex than an Internet site, or a piece of paper with a warranty written on it. Some things can fail, but other things simply MUST NOT fail, ever. If they do, even if your filter may be out of warranty, we will repair it free of charge – but we do reserve the right to select some failures as unallowable.
Last but not least, our servicing is based on exchange. Your filter module is exchanged and the repair unit is returned to you as quickly as possible, typically within 24 hours, and somebody will see what to do about the old one once the problems is located and investigated. Thankfully, our rate of return is so low that it cannot follow even our own expansion, so we have to use fully new modules for our own internal requirements. But we thought you'd like to know.